COVID-19 Information – Updated 4/30/20
At New Eyes, the safety of our patients, doctors and staff is our top priority. Healthcare is an essential service and we are following all regulatory guidelines surrounding COVID-19. We are now scheduling for all visit-types in our clinics. If you would prefer to be seen through a telehealth appointment instead of an in-person visit, please let our scheduling department know.
We are now performing medically necessary surgery for dates in the near future as we continue to implement safety procedures to care for our patients and staff.
We understand the growing concern surrounding the Coronavirus (COVID-19) across the communities we serve. The health and safety of our patients, physicians, and staff is our top priority. New Eyes has been actively preparing its offices, physicians, and staff to identify possible patients with the COVID-19 virus and to prevent transmission to themselves, other patients, and visitors. We have also created a team of management and physicians to review our response as the situation evolves.
How is New Eyes monitoring the situation?
As the situation evolves, we are keeping up with and following the recommendations of the Centers for Disease Control and Prevention (CDC); the World Health Organization (WHO); American Academy of Ophthalmology (AAO), as well as other professional societies; and state and local health departments.
How is New Eyes preparing for COVID-19?
- Our primary duty is to safeguard the health and well-being of our patients and staff by preventing the spread of the infection at our offices.
- We are continuously monitoring, reviewing and improving our response as the situation evolves.
- We are keeping all staff updated with any new recommendations for preventing the spread of COVID-19.
- Waiting room chairs have been spread out to help comply with social distancing.
- Increased sanitizing of high-traffic and high-touch areas by office staff.
- We are practicing safe hand hygiene in all our clinics.
- We have added a special plastic breath shield on the slit lamp machine that we use to look into your eyes.
- Your doctor may wait until after your slit-lamp eye exam to talk with you or answer questions.
- We are proactively alerting patients who are ill, exposed to COVID-19 or those who have recently visited high-risk countries to reschedule appointments.
- Staff who travel to areas identified by the CDC with a Level 3 Travel Health Notice will be required to extend their time away from work by an additional 14 days for home self-monitoring.
- Please note that staff with any upper respiratory symptoms or illness are not permitted to work until the recommended isolation period has been completed.
How can you help?
- All patients are required to use hand-sanitizing gel (or hand-washing) upon entering and exiting examination rooms.
- Social distancing measurements are enforced, like the option to wait in your vehicle and spaced out seating in the lobby.
- If someone you live with or the person driving you to your appointment is currently feeling sick or has any early flu-like symptoms or a respiratory illness; has been exposed to a COVID-19 patient, or has traveled outside the country in a high-risk country according to the CDC, please call us at (702) 485-5000 to reschedule.